To match up pace with your growth, choose CogentHub for its agility to manage and grow your business.
In an ever changing business world, businesses face many obstacles and challenges. At CogentHub we help to address these situations by providing unparalleled services in management consulting, latest technology, planning and operations by delivering best in class customer experience while at the same time valuing the privacy of clients data.
CogentHub provides a whole gambit of back office professional services for various industries such as Retail, Telecoms, Finance, Utilities, Healthcare and Travel. With our experienced leadership team, fully trained and motivated staff we are able to deliver the objectives set out by our clients efficiently and on time.
CogentHub has exclusive Asia rights to utilise cutting edge software called Avatar which helps make our contact centre more compliant, secure, and efficient.
The Avatar platform uses pre-recorded audio in conjunction with a scripted, on-screen conversation flow and is operated by a human agent who can hear the dialogue between the customer and the Avatar audio. Essentially, the Avatar platform talks to the customer without the agent ever being able to speak to him/ her directly, as the agent selects appropriate voice responses for the Avatar platform to verbalise from a keyboard.