CogentHub

OUR SERVICES

Few words about us

In an ever changing business world, businesses face many obstacles and challenges. At CogentHub we help to address these situations by providing unparalleled services in management consulting, latest technology, planning and operations by delivering best in class customer experience while at the same time valuing the privacy of clients data.

CogentHub provides a whole gambit of back office professional services for various industries such as Retail, Telecoms, Finance, Utilities, Healthcare and Travel. With our experienced leadership team, fully trained and motivated staff we are able to deliver the objectives set out by our clients efficiently and on time.

sector solutions

Health Care Services

The healthcare industry is facing various challenging factors such as an aging population. CogentHub offers end-to-end outsourcing solutions for healthcare industry.

Telecom And Isp

CogentHub strives to provide multi-level and multi-faceted support for such organisations. We offer 24x7x365 operations across multiple geographical locations.

Energy and Utilities Services

The energy sector has been significantly affected by the economic downturn. CogentHub offers a series of services for customers.

Retail And E-commerce

CogentHub BPO can help retailers to improve the following business processes, while reducing the costs involved

Leading Edge Technology

CogentHub has exclusive Asia rights to utilise cutting edge software called Avatar which helps make our contact centre more compliant, secure, and efficient.

The Avatar platform uses pre-recorded audio in conjunction with a scripted, on-screen conversation flow and is operated by a human agent who can hear the dialogue between the customer and the Avatar audio. Essentially, the Avatar platform talks to the customer without the agent ever being able to speak to him/ her directly, as the agent selects appropriate voice responses for the Avatar platform to verbalise from a keyboard.

benefits of teaming up with cogenthub

Strategic Differentiation

Process Improvement & Efficiency

Huge talent pool of skilled English speaking professionals

Cost Savings

Improved Quality

Building & Strengthening presence in new market.

Building Business Value

Increased focus on care competencies

Billing Models

Details regarding the different ways the billing models are proposed and the methodologies for the same are followed.

  • FTE Based
  • Production Hour Based Billing
  • Transaction Based Billing

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