CogentHub

Telecom and ISP

Telecom and ISP industry has always been on the forefront in deploying partnerships with the service providers. This improves and enhances customer experience, thus reducing overall costs for the organisation. CogentHub strives to provide multi-level and multi-faceted support for such organisations. We offer 24x7x365 operations across multiple geographical locations.

Our outsourcing services to Telecom and ISP industry includes, but is not limited to:
Customer Experience: Multi Channel Customer Experience Management Services
  • Services enquiry
  • Billing support
  • Account management
  • Complaint management
  • Credit and spend management
  • Sales support
Customer Acquisition- Inbound and Outbound, Up-sell/ Cross sell, Loyalty Management
  • Finance & accounting: Integrated BPO-enabling Back Office Services
  • Procure to pay: Account payable, P-card, T&E management, recons
  • Order to Cash: Credit management, order and billing management, cash applications, collections, recons and disputes & deductions
  • Record to Report: GL accounting, month/quarter closing, financial recon and analysis
Technical Support: Multi-Channel Technical Support Services
  • L1 to L3 troubleshooting and resolution
  • Home network resolution services
  • Multichannel support: Phone, email, chat, portal, web, remote assist
  • Service Span: Routers, cable modems, PCs, tablets and other devices
Analytics: Predictive and Business Optimisation Analytics
  • Business intelligence
  • Fraud detection and prevention
  • Customer behaviour analysis
IT Help Desk: IT Help Desk, Network Support
  • Covers desktop, laptops, servers, printers and peripherals, smartphones, PDAs and tabs
  • Network provisioning, DSL, cable and POTS
  • Internal helpdesk
  • OS/Application/Email troubleshooting
  • Trouble ticket monitoring and management
Logistics: Services for Maximising Customer Lifetime Value
  • Service scheduling and truck rolls
Why CogentHub?
  • Accountable and responsive support 24 x 7 x 365
  • Easily scalable operations
  • Multiple channel support including phone, email, web based and social media
  • Skilled human resources
  • Hi-tech infrastructure