The following are the back office services that we offer at present:
Sales support, Account management, Coupon/gift card management, Returns and refund management, Complaint management
Service Inquiries, Billing Support, Account Management, Complaint Management, Credit/Spend Management, Procure to Pay, Order to Cash, Record to Report
Refund and Exchange Management with SLA Monitoring, Email and Online Bookings Fulfilment, Itinerary Research, Complaints/ Correspondence Handling, Customer Satisfaction Surveys and E-mail Processing, Schedule Change, Lost Baggage Handling, Member Enrolment, Tracking Member Transactions, Tier Management, Accrual and Redemptions, Points Balancing and Expiration, Membership Control, Partner Management, Reporting, Segmentation and Data Mining/Analyses etc.
Energy & Utilities:
Customer Analytics – Segmentation, Lifetime Value analysis, NPS analysis and more