The following are the Front Office management services offered by CogentHub:
Customer Sales/Bookings and Reservations, Cross Sell & Up Sell of Ancillary products, General Inquiries, Cancellations and Reschedules, Destination Information, Technical Helpdesk, Chat Support etc.
L1 to L3 troubleshooting / Resolution, Home Network Resolution Services, Multi-channel support (phone, email, chat, portal / web, remote assist), Service span – Routers, Cable Modems PC’s, Tablets, Devices
Network Provisioning, DSL, Cable, POTS, Internal Help Desk, Desktops/ Laptops/ Servers/ Printer/ Peripherals/ Smartphones/ PDA’s/PAD’s, OS/Applications/E-mail troubleshooting, Internet/ Remote User Access Set-Up, Trouble Ticket Monitoring & Management etc.
Customer Service, Sales support, Account management, Complaint management
Procure to Pay – Accounts payable, p-card, T&E management, reconciliations, Order to Cash – Credit management, order & billing management, cash applications, collections, reconciliations, disputes & deductions, Record to Report – GL accounting, month/quarter close, financial reconciliations fixed asset/ intercompany tax planning accounting/ reporting & analysis
Energy & Utilities Management:
Customer Experience, Customer Acquisition, Customer Retention, Cross Sell/Up Sell, Cost-to-Serve, Customer Care – Queries, Exception Handling, Correspondence (for example, IVR, chat, mail, social media) etc.