CogentHub

Front Office Management

CogentHub has an in-depth understanding of industry domain. Our Front Office management services are designed to efficiently manage the lifecycle of our clients’ customers. We offer a profitable transformation solution that enable our clients to increase revenue, improve customer satisfaction and working capital management, expand margins, and reduce churn. In addition, clients across various sectors have experienced improved competitive differentiation using our Front Office management services.

The following are the Front Office management services offered by CogentHub:

Airlines:

Customer Sales/Bookings and Reservations, Cross Sell & Up Sell of Ancillary products, General Inquiries, Cancellations and Reschedules, Destination Information, Technical Helpdesk, Chat Support etc.

Technical Support:

L1 to L3 troubleshooting / Resolution, Home Network Resolution Services, Multi-channel support (phone, email, chat, portal / web, remote assist), Service span – Routers, Cable Modems PC’s, Tablets, Devices

Telecommunication:

Network Provisioning, DSL, Cable, POTS, Internal Help Desk, Desktops/ Laptops/ Servers/ Printer/ Peripherals/ Smartphones/ PDA’s/PAD’s, OS/Applications/E-mail troubleshooting, Internet/ Remote User Access Set-Up, Trouble Ticket Monitoring & Management etc.

Retail:

Customer Service, Sales support, Account management, Complaint management

Financial Services:

Procure to Pay – Accounts payable, p-card, T&E management, reconciliations, Order to Cash – Credit management, order & billing management, cash applications, collections, reconciliations, disputes & deductions, Record to Report – GL accounting, month/quarter close, financial reconciliations fixed asset/ intercompany tax planning accounting/ reporting & analysis

Energy & Utilities Management:

Customer Experience, Customer Acquisition, Customer Retention, Cross Sell/Up Sell, Cost-to-Serve, Customer Care – Queries, Exception Handling, Correspondence (for example, IVR, chat, mail, social media) etc.