About us

CogentHub's business models add values to enhance the business of its customers.

Few words about us

CogentHub is a global provider focused on the delivery of business solutions integrated with the latest technologies. We bring together data and technology to enable our clients to attain their strategic business goals and gain competitive advantage. With our considerable experience across several industries and technology expertise, we deliver outsourcing and management consulting services.

With a strong advisory team at the helm, we continuously refine our services for delivering a better value to our clients. Our domain-optimised solutions and innovation-driven services transform clients’ operations, running them with a high degree of efficiency.

Our Management

CogentHub is led by a management team with years of experience in delivering robust operational solutions across a variety of domains. Our board-level advisory team keeps us on track and helps in enhancing our services so as to provide better value to customers.

Our Recognitions

We have always striven to deliver the best. CogentHub has been recognized for its efforts at various industry platforms.

Our Partnership

Success is easier when you have the right partners. CogentHub is proud to have technology partnerships with industry leaders, Hewlett Packard, Aspect, Emerson, Plantronics and CISCO. While our delivery centre is located in Kolkata, we have global partnerships in the UK and Philippines.

Our Vision

“ To be globally preferred organization, specializing in the field of technology, creating value for all our stakeholders – Associates, Customers, Investors, Suppliers & Society. ”

Our Mission

  • Provide cost effective, innovative, qualitative and on-time solutions.
  • Have inclusive profitable growth
  • Promote continual learning and mastering
  • Create leaders and foster entrepreneurship
  • Imbibe state-of-art technology to drive excellence
  • Continuously improve processes
  • Provide holistic living to the less privileged

We Value

  • Innovation
  • Love, Kindness and Generosity
  • Consistent Contribution & Performance
  • Time Management
  • Character Ethics
  • Lasting Relationships
  • Team Work

OUR GROWTH STORY

A young organization that started in 2016, CogentHub is headquartered in India and has a state-of-the-art delivery center based out of Salt Lake City, which works on a 24/7 basis .

At present, the BPO Unit of CogentHub is working with off-shore clients, successfully providing services like Telemarketing (outbound campaigns), Customer Care, Technical Support, Back Office support and more. Our MIS Team is comprised of in-house software developers who continuously work to manage the day to day activities and work.

We firmly believe that all our businesses should function uninterruptedly hence to keep the business flow of all our clients continuous, CogentHub has developed its own BCP (Business Continuity Plan) site. The site is developed to ensure that all our resources deployed for a business segment can be transferred easily to meet optimum service delivery.

In a short span of time a large number of aspirants prefer to work with CogentHub as a brand. This has been achieved by giving individuals cross trainings and inter-departmental growth opportunities.

Recruitment and Training

We have a dedicated hiring team that monitors and recruits from the vast talent pool in Kolkata. Multiple recruitment rounds including comprehensive checks are conducted for identification and hiring of the right resources. After hiring, the recruits go through a rigorous training process and develop their skills to the requisite level demanded by global clients

Technology and Infrastructure

CogentHub utilises the latest technology in the delivery of its services. With continuous improvements and upgrades, we ensure that our technological and infrastructure capabilities meet international industry standards.

Compliance

CogentHub complies with all relevant regulations. All hires are trained to comply with our quality standards so as to ensure the delivery of top-grade services.

Information Security

We emphasise the importance of information security in all aspects of our work. Robust security protocols have been implemented to prevent data theft. Cybersecurity protocols and technologies have been integrated as well.

Executive Leadership

We have always striven to deliver the best. CogentHub has been recognized for its efforts at various industry platforms.

Dhiren Vasa

Director

Dhiren Vasa is a seasoned business professional with 4 decades of Sales and Marketing Experience. He is an expert in International utility tendering of Heavy duly electrical components and Smart Energy Meters. Over the years he has been working closely with global companies for fulfilling International Tenders.

Habinder Singh Ubhi

Head – Quality, Training, Transition & Reporting

Harbinder started his BPO career at Wipro. He has 8 years of Industry experience in Operations management and is a very resilient individual having knowledge of quality basics on 6 sigma approach to ensure delivery of high quality engagement work for both self and others is on time and ready for client/management review.

Sunny Singh

Head - Operations

A budding professional with 15 years of rich and extensive experience in International BPO domain, Sunny has successfully covered diverse business functions in managing business profiles as a General Manager.

Avinash Vasa

Director & Chief Executive Officer

Avinash holds Bachelor’s Degree from University of Calcutta, Avinash started his BPO career with Wipro and has close to 10 years of industry experience into business modelling, strategy, operations and business development.

Nikole Gilstorf

Chief Business Development Officer - USA

Nikole started her remarkable Twenty Four Year Career with one of the largest marketing companies in The U.S. Her passion for Recruitment, Training, and Leadership are some of the mainstays for the success she experienced over these years.

Vivek Sharma

Head of Global Marketing

Vivek brings multi-industry exposure on board for CogentHub. His enthusiasm for creativity and informative writing makes him the ideal candidate to have as our Head of Strategic Communications. Vivek has worked with Multinational Corporations where he understood the value of process-oriented operations and optimisation of resources.

Corporate Social Responsibility

“A life not lived for others is not a life.” ~ Mother Teresa

CogentHub strongly believes in being a socially responsible organisation. We have taken several steps to give back to the community that supports us. Every year, a percentage of our profits are donated to NGOs and other forms of social work.

Company Introduction

  • CogentHub has 75+ years of management experience.
  • Delivery centres in Salt Lake City.
  • Call Centre platform partnership with USA Tech Company.
  • Global partnerships for service delivery in the UK and Philippines.
  • Technology partnership with Hewlett Packard, Cisco, Aspect, Plantronics and others
  • Active partners with NASSCOM, National skills registry, CII and others

Awards & recognition