Back Office Management Services

In today's competitive market, optimal operational performance has gained prime importance. At CogentHub, we have an excellent understanding of this subject, and we have prepared ourselves to respond to this situation. We offer Back-Office Management services to reduce your operating costs while facilitating efficiency enhancement of your system. We take pride in our extensive industry-based knowledge that empowers us to support you through your customer lifecycles.

Our back-office management services have helped businesses across various domains to boost their customer satisfaction. Additionally, you can automate your operations and manage your entire record-keeping process electronically. This attribute allows you to access your enterprise data electronically. We follow pre-defined business rules while routing documents to generate a fast turnaround time to ensure zero latencies. 

Back office services that we offer at present

Retail

Sales support, Account management, Coupon/gift card management, Returns and refund management, Complaint management

Telecommunications

Service Inquiries, Billing Support, Account Management, Complaint Management, Credit/Spend Management, Procure to Pay, Order to Cash, Record to Report

Airline

Refund and Exchange Management with SLA Monitoring, Email and Online Bookings Fulfilment, Itinerary Research, Complaints/ Correspondence Handling, Customer Satisfaction Surveys and E-mail Processing, Schedule Change, Lost Baggage Handling, Member Enrolment, etc.

Energy & Utilities

Customer Analytics – Segmentation, Lifetime Value analysis, NPS analysis and more