E-commerce | CogentHub

E-commerce

The booming success of the E-commerce Sector has proven that people prefer to shop online, as it allows them to access goods and services 24/7 from the comfort of their own home. The competition is fierce for this rapidly growing industry, which comprises over 45% of all retail growth. Online merchants must adapt and embrace new technologies and strategies to improve customer retention and stay relevant.

CogentHub achieves excellence by deploying immaculately planned operations based on our years of experience for E-Commerce Industries. We recognise that today customer service is the defining factor for your brand, and we promise we will excel on this front for you. We offer you cost-effective retail and e-commerce call centre solutions that perfectly suit your customer acquisition and retention requirements. Our contact centre strategies, methodology, latest tools, and technologies make it easier for our retail and e-commerce clients to meet the evolving customer expectations and improve their experience.

Our Services

  • 24/7 Customer Support
  • Help desk solutions
  • Lead Generation
  • Outbound Telemarketing
  • Inbound Call Response
  • Next Gen Back Office Support
  • Technical Support
  • Promotional calls for product and services