Front Office Management

We worked hard to accomplish this in-depth understanding of the industry domain. We offer Front Office management services designed to manage your customer lifecycle efficiently. Our solutions will help you increase your revenue, improve your customer satisfaction and working capital management. It will further help you expand your margins and reduce your churning rates. We state this boldly since our clients across various sectors have encountered better competitive differentiation using our services.

Front office services offered by CogentHub

Airlines

Customer Sales/Bookings and Reservations, Cross Sell & Up Sell of Ancillary products, General Inquiries, Cancellations and Reschedules, Destination Information, Technical Helpdesk, Chat Support etc.

Technical Support

L1 to L3 troubleshooting / Resolution, Home Network Resolution Services, Multi-channel support (phone, email, chat, portal / web, remote assist), Service span – Routers, Cable Modems PC’s, Tablets, Devices

Telecommunication

Network Provisioning, DSL, Cable, POTS, Internal Help Desk, Desktops/ Laptops/ Servers/ Printer/ Peripherals/ Smartphones/ PDA’s/PAD’s, OS/Applications/E-mail troubleshooting, Internet/ Remote User Access Set-Up, Trouble Ticket Monitoring & Management etc.

Retail

Customer Service, Sales support, Account management, Complaint management

Financial Services

Procure to Pay – Accounts payable, p-card, T&E management, reconciliations, Order to Cash – Credit management, order & billing management, cash applications, collections, reconciliations, disputes & deductions, Record to Report – GL accounting, month/quarter close, financial reconciliations fixed asset/ intercompany tax planning accounting/ reporting & analysis

Energy & Utilities Management

Customer Experience, Customer Acquisition, Customer Retention, Cross Sell/Up Sell, Cost-to-Serve, Customer Care – Queries, Exception Handling, Correspondence (for example, IVR, chat, mail, social media) etc.